Last updated: 11 September 2026

At Heart & Halo, we know how exciting it is to have something special on its way to you. We aim to make the shipping process as simple and transparent as possible, wherever in the world you're ordering from.

Heart & Halo is based in Victoria, Australia and proudly ships to customers worldwide.

Please read the following information regarding order processing, shipping, tracking and delivery.

Order Processing

Orders are typically processed within 3 business days or less.

Processing time refers to the time required to prepare and fulfil your order before it is dispatched. This is separate from the estimated shipping time.

During particularly busy periods, promotions, public holidays or circumstances outside our reasonable control, processing may occasionally take longer.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

Worldwide Shipping

Yes, we ship worldwide!

Heart & Halo ships to destinations around the world, subject to carrier and supplier availability.

Available shipping options, rates and estimated delivery times for your location will be calculated and displayed at checkout.

In some circumstances, we may be unable to ship a particular product to a certain destination due to carrier, supplier, customs or regulatory restrictions. If this affects your order, we'll contact you.

Estimated Shipping Times

Once your order has been processed and dispatched, delivery typically takes approximately 3–14 days, depending on your location and the shipping service available.

Your estimated shipping timeframe will be calculated at checkout.

Please keep in mind that delivery timeframes are estimates and are not guaranteed delivery dates. International shipping can occasionally be affected by customs processing, carrier delays, weather, public holidays, peak shopping periods or other circumstances outside Heart & Halo's reasonable control.

Order Tracking

Absolutely — you can follow your parcel's journey. 🤍

Once your order has been dispatched, we'll send you an email containing a tracking link so you can keep an eye on its progress.

Please allow a little time after receiving your shipping confirmation for tracking information to become active within the carrier's system.

How Our Orders Are Fulfilled

Heart & Halo works with Zendrop and third-party suppliers and fulfilment partners to fulfil and ship our products to customers worldwide.

This means your order may be dispatched directly from one of our fulfilment partners or suppliers rather than from Heart & Halo in Victoria, Australia.

Our fulfilment network allows us to offer products and shipping to customers across many different countries.

Multiple Items & Separate Packages

If you order more than one item, your products may occasionally be fulfilled from different locations.

As a result, items from the same order may arrive in separate packages and at different times.

If this happens, don't worry — the remainder of your order may simply still be on its way.

Where available, tracking information will be provided for your shipments.

Shipping Rates

Shipping rates are calculated at checkout based on factors such as your delivery destination, products ordered and available shipping method.

The applicable shipping cost will be displayed before you complete your purchase.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT/GST, handling charges or other fees imposed by the destination country.

Where these charges are not collected at checkout, they may be payable by the recipient upon import or delivery.

These charges are determined by local customs authorities and are generally outside Heart & Halo's control.

Customers are responsible for any applicable customs duties, import taxes or similar charges unless otherwise stated at checkout or required by applicable law.

We recommend checking your country's import requirements if you are unsure whether additional charges may apply.

Please Check Your Shipping Address

Please ensure your shipping information is complete and accurate before submitting your order.

If you notice an error after placing your order, contact us as soon as possible at info@heartandhalo.co.

We'll do our best to assist, but because orders can enter processing quickly, we cannot guarantee that an address can be changed once fulfilment has begun.

Heart & Halo cannot be responsible for delivery issues resulting from incorrect or incomplete shipping information supplied by the customer, except where required by applicable law.

Delayed Orders

While most orders arrive within their estimated timeframe, occasional delays can happen.

Delays may occur due to customs processing, carrier disruptions, weather, public holidays, peak periods, logistical issues or other circumstances outside our reasonable control.

If your tracking hasn't updated for an extended period or your order appears to be significantly delayed, please contact us at info@heartandhalo.co and we'll help investigate the shipment.

Lost or Missing Packages

If your tracking indicates that your parcel has been delivered but you cannot locate it, we recommend first checking around your property, with other household members, neighbours where appropriate, and your local carrier or postal service.

If you still cannot locate your parcel, please contact us at info@heartandhalo.co so we can assist you in investigating the delivery with the relevant fulfilment or shipping provider.

If a parcel is confirmed as lost in transit, we will work with you to determine the appropriate resolution in accordance with the circumstances and any rights you may have under applicable consumer law.

Delivery Issues

If there is a problem with your delivery, please contact us and include your order number along with any relevant details.

We'll do our best to help resolve the issue with our fulfilment and shipping partners.

Questions About Your Order?

We're always happy to help.

For questions regarding shipping, tracking or delivery, please contact:

Heart & Halo
Victoria, Australia
Email: info@heartandhalo.co