FAQ

What is Heart & Halo?

Heart & Halo is a boutique online maternity and baby store offering thoughtfully curated essentials designed to bring comfort, beauty, and connection to motherhood.

Where are your products made?

Our products are sourced from trusted makers who share our values — focusing on quality, safety, and softness for both mother and baby.

Are your products safe for newborns?

Yes — every item we offer is selected with care and made from gentle, baby-safe materials suitable for sensitive skin.

How long will my order take to arrive?

Orders are typically processed in 3 business days or less. Allow anywhere from 3 to 14 days depending on your location. Shipping times are calculated at checkout.

Do you offer international shipping?

Yes, we ship worldwide! Shipping times and rates are calculated at checkout.

Can I track my order?

Absolutely — once your order is dispatched, you’ll receive an email with a tracking link so you can follow your parcel’s journey.

What is your return policy?

We accept returns within 14 days of receiving your order, provided items are unused, unwashed, and in original packaging.

How do I request a return or exchange?

Simply contact our team at info@heartandhalo.co with your order number — we’ll guide you through the process quickly and kindly.

How should I care for my items?

Most of our pieces are made from natural materials like cotton, muslin, or bamboo. We recommend a gentle cold wash and air drying to keep them soft and long-lasting.

Are your fabrics sustainable or organic?

Whenever possible, we choose eco-friendly, organic fabrics that are kind to sensitive skin and gentle on the environment.

How can I get in touch?

We’d love to hear from you. Please email us at info@heartandhalo.co, or use our contact form — we respond within 24–48 hours.